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About Richard Darby

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So far Richard Darby has created 4 blog entries.

Leading specialty retailer and XCCommerce partner to deliver multi-brand and multi-channel promotional capabilities.

Executive Summary Background Our Client, the largest specialty retailer for women and girls in the United States, was in need of a new promotion solution to support the unique requirements of its many brands. The existing landscape had multiple ERP, POS, eCommerce and OMS systems between different brands and sales channels, and when new promotion functionality was required, our Client had to spend time and money to implement multiple changes between each solution. Our Client’s existing solutions lacked the required functionality to support its need for custom promotions, causing inconsistencies across channels and brands due to the manual effort that was necessary. Transformation Partnering with XCCommerce (XC), our Client implemented the XC Promotion Solutions Suite to deliver an omni-channel promotion and coupon solution, enabling promotions to be unique to each brand regardless of the sales channels in place. [...]

Leading specialty retailer and XCCommerce partner to deliver multi-brand and multi-channel promotional capabilities.2020-08-06T17:07:05+00:00

Canada’s premier bookstore and XCCommerce partner to deliver an omni-channel solution

Executive Summary “We needed a single solution that could support our omni-channel promotion strategy, our brands’ unique loyalty and business requirements, and our various head-office, in-store and online systems.” Background Canada’s premier bookstore with over 180 stores across Canada and annual revenues over $1B, was replacing its point of sale system and needed to find a solution that could meet its ever-changing promotion needs. Replacing its existing ERP/POS promotion solution, our Client was looking for a solution that could easily create complex promotions required to meet its complex promotion challenges. In addition, our Client’s Retail teams needed an automated solution to eliminate manual involvement by the Sales Associate in applying promotions. Transformation Our Client implemented the XCCommerce Promotion Solution Suite (PSS) to support its marketing teams’ efforts to create promotions to increase sales and revenue, as well as to support [...]

Canada’s premier bookstore and XCCommerce partner to deliver an omni-channel solution2020-07-28T15:20:19+00:00

Leading home improvement retailer and XCCommerce partner to deliver complex and unique promotional offers

Executive Summary Background Our Client, one of Canada’s leading home improvement retailers, was replacing its Point Of Sale (POS) system and needed a promotion solution to support its specific requirements. Our Client also needed to ‘future proof’ themselves against new development costs as new functionality is required and new channels are added. Operating in a very competitive market, our Client needed an advanced promotion solution to deliver basic promotional offers (e.g. % discount, BOGO) as well as promotions tiered on quantity or spend amount (e.g. buy 12 of any item and get the 13th free). The promotion solution would need to support our Client’s challenge of multiple sale types and customers, including cash and carry sales, custom orders and commercial transactions for Do-It-Yourself individuals and professional contractors. In addition to complex promotion types, our Client required the ability to select the best deal between promotions [...]

Leading home improvement retailer and XCCommerce partner to deliver complex and unique promotional offers2020-07-21T20:59:15+00:00

Leading drug store retailer partners with XCCommerce to transform its promotion capabilities

Executive Summary “Being a national drug retailer, our new POS promotions software has positioned us to offer our customers more timely and targeted promotions that fit the fast paced lifestyles of today’s consumers” Background One of Canada's leading drug store retailers with more than 1,300 stores and the largest loyalty program in Canada, needed to upgrade their promotion solution to enable the delivery of complex promotions demanded by their customers and business. Targeted offers, dynamic coupons, and customer choice awards were critical requirements, enabling this tier-1 retailer to create a competitive advantage and enhance the benefits of their loyalty program. The implementation of a new solution needed to optimize and extend the retailer’s existing mission-critical systems. Transformation Partnering with XCCommerce (XC) to support their POS Enhancement Program, the Client implemented and integrated XC’s Promotion Solution Suite (PSS) with their existing [...]

Leading drug store retailer partners with XCCommerce to transform its promotion capabilities2020-07-16T15:46:55+00:00