By Dan Surtees, Vice President of Strategy, XCCommerce | Featured on The Financial Revolutionist | October 2026 Retailers have invested…
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Retailers promise a seamless shopping experience across stores, online and mobile. But disconnected promotions systems often tell a different story….
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I is quickly becoming a go-to tool for shoppers looking for the best deals. According to an XCCommerce survey, more…
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If retailers want a preview of what’s coming in Q4, they should pay close attention to how consumers are shopping…
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IT doesn’t own tech debt alone. When systems don’t talk to each other, customer experience is what breaks first. Read…
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Major shopping events like Amazon Prime Day, Walmart Deals and Target Circle Week have become significant revenue opportunities for retailers….
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Private label growth doesn’t have to rely on discounting. In a new guest article for Store Brands, XCCommerce breaks down…
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A grocer looking to move jars of peanut butter traditionally would create one broad offer — “Buy One Get One…
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Picture a consumer: they are planning a beach vacation in Tulum, and they’re in need of a trendy swimsuit. Traditionally,…
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Outdoor retailers have mastered immersive shopping experiences. From climbing walls and aquariums to fully outfitted campsites, stores like Bass Pro…
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Today’s bakery shoppers expect more than indulgence — they want personalized promotions, authentic flavors, seamless omnichannel experiences, and innovative bakery…
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A recent article in Grocery Dive on electronic shelf labels (ESLs) highlights an important shift in retail. There is broad…
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“AI is quickly becoming the starting point for deal discovery.” Your Customer Is Using AI to Find Better Deals. Are…
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Artificial intelligence is rapidly reshaping retail, and its influence is becoming increasingly visible inside physical stores. From smarter product discovery…
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Loyalty — Retailers should meaningfully reward customers for their brand loyalty and engagement. When a shopper feels like a brand…
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Are grocery prices really coming down — or does it just feel that way? Shoppers say affordability is still their…
Read more Seasonal Promotions Should Be Simple. Why Are They So Hard? Retail runs on predictable peaks: Valentine’s Day, Easter, Mother’s Day, Back-to-School,…
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Omnichannel retailers, no matter the sector, know it is imperative to put the customer experience first. They want to be…
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We’ve released our 2026 Shopper Study, conducted in partnership with Smart Brief, examining how U.S. shoppers engage with coupons, discounts,…
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According to BCG data, online marketplaces account for 67% of global e-commerce sales, a number that will only increase as…
Read more Do you remember word problems in school? Those tricky mathematical questions asked in the form of story-based, everyday life situations….
Read more The ways in which retailers incentivize consumers to buy products or engage with a company are forever expanding. Traditional in-store…
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In the modern retail landscape, three key pillars support promotional success: Optimization, Management, and Execution. Each plays a vital role…
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For decades, loyalty in retail was a simple exchange: customers spent, earned points, and redeemed discounts. It worked – until…
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Halloween marks more than a sales spike – it’s a loyalty stress test. Explore how retailers mastering agility and personalization win Halloween and the rest of the Holiday season.
Read morePromotion execution and management are central to the retail experience—driving offers, coupons, loyalty programs, personalization, and clienteling. With billions of…
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The unstoppable rise of couponing, and the industry challenge of enabling it to scale The history of the coupon itself…
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Whether or not the merger happens, it’s a wake-up call for grocers. It may be hard to believe, but we’re…
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If you have been following the news you may have noticed that high grocery prices may be on the ballot…
Read moreHow Value is Created – And Lost – Along the Modern Promotions Journey In the realm of customer experience design,…
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